Communicating Professionalism

LENGTH OF SESSION:

One full day (9 to 5) with three breaks (lunch break and two tea breaks)

WHY?

Imagine having the ability to hold the attention of others. Imagine sending a message of confidence and credibility without saying a word. And, imagine saving time by sending clear, concise electronic and written communication. All this is possible by practicing some simple communication techniques.

WHO WOULD BENEFIT FROM THIS SESSION?

Front-line personnel, human resources professionals, executives, project managers, anyone who interacts with other people in any way; electronically, via the telephone, or face-to-face, would benefit by brushing up on his/her communication skills.

SESSION OUTCOMES:

After attending this session you will be better able to:

• Consistently exhibit the qualities of a professional
• Learn techniques for communicating respect and leadership
• Present yourself in a positive way
• Understand and address the needs of those you are communicating with
• Adopt the 4 E’s philosophy

TOPICS COVERED IN THIS SESSION:

• Overview of communication
• What does etiquette/civility have to do with communication?
• How are your communication skills?
• Components of respectful communication
• The 4 E’s Rule
• Communicating respect at work

CERTIFICATE

Poise7 Certificate on Communicating Professionalism in affiliation with The Center For Organizational Cultural Competence, Canada.